Warman Home Centre Policies
Delivery for in-store purchases
Warman Home Centre strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing.
While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services (including but not limited to, the placement of product anywhere other than where it can be dumped via flatbed truck or direct offload from the truck) will incur additional charges.
Clear communication from our customers regarding specific delivery concerns and situations at the point of order is extremely helpful in ensuring a successful delivery experience.
Returns for in-store purchases
Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:
- All returned items must be accompanied by their original receipt, in their original packaging, unused and in good condition. Lumber and panel items must not be cut, weathered, or otherwise show any signs of use to receive credit.
- We cannot offer returns for special order items, items marked final sale or items sold more than 30 days previous.
- Refunds will be issued by the original method of payment. In the event payment was made by cheque, refunds will be subject to a 21-day waiting period from the time of original purchase, after which a company cheque will be issued to the customer to complete the refund process.
- Returns of large quantities may take up to 5 business days to process due to verification procedures.
- In the event you require a pickup of returns from your job site, pick up fees plus a handling charge may apply.
In-Store special order policy
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.
- All special orders MUST be pre-paid.
- NO RETURNS will be accepted on special order or non-stock merchandise.
- Special order items and deposits are NON-REFUNDABLE.
- Special orders CANNOT BE CANCELLED once placed with our suppliers.
- We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in to the best of our ability; however, we cannot guarantee a lead time in any case.
- Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.
Questions about our policies?
